Dealing with Challenging and Difficult Behaviour  

Training for Volunteers/Managers/Coordinators

Facilitator
Louise Griffiths
ACE Lismore

This workshop is firstly about recognising and understanding some of the issues that cause clients to be less than pleasant and secondly about some basic strategies and skills for better managing difficult client and situations.

Topics Covered

• Causes of challenging and difficult behaviour.
• Quick identification of the potential for conflict escalation
• Ideas and skills for swift and tactful action to de-escalate conflict
• Appropriate actions for situations where personal safety of customers or colleagues may be threatened
• Ideas and skills in creating positive client relationships

Where
Lismore Neighbourhood Centre 76, Carrington Street Lismore

When
Friday 6th August 2010 9.30 – 12.30

Refreshments Morning tea provided

The cost is $50 for VNR members and $55 for non members

 

RSVP by 23rd July 2010

NB: Once registration has been confirmed, at least 1 week’s notice needs to be given if unable to attend otherwise there can be no refund or transfer of payment.

Click here for the registration form